Returns
We hope that you will be happy with your order. If for any reason you would like to return your item, please email info@happycurlsco.com to arrange the return. We do not accept returns on used products.

If you wish to return a product or an order, please let us know by email and we will provide the shipping address if compliant. Unless the item is faulty, you will be responsible for any return shipping charges.

RETURNS PROCEDURE

Statutory Right of Withdrawl:

• We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, please contact our Customer Service team by email at info@happycurlsco.com. Our Customer Service team is available from 8.30 am until 17.00pm (GMT), Monday to Friday (Excluding Bank & Public Holidays).  
• When you purchase online at happycurlsco.com, you have a statutory right to a “cooling off” period, where you may choose to cancel your purchase. As a customer, you have the right to return your order within 14 days from the day on which you acquire physical possession of the Products.
• To exercise your statutory right of return, please inform us of your decision to withdraw from this contract by contacting our Customer Service Team at info@happycurlsco.com. Unfortunately, we cannot accept any returns prior to being notified of this request. 
• Products must be returned in their original condition with all packaging and documentation. We recommend that customers get a “proof of return” from your shipping agent to guarantee the packages are safely returned to us. Regrettably, we can take no responsibility for your returned products lost in transit.
• Happy Curls Co will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us within 14 days from the date on which you acquire the products.
• Returns are a direct cost and we regret that they cannot be refunded except in the case of faulty products.
• Refunds will be processed within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of acquiring the same or we receive evidence from you that the products have been sent back.
• We will carry out such reimbursement using the same means of payment as you used for the initial transaction (e.g. Credit Card, Debit Card, Paypal)
• Any breakages or damages must be reported within 24 hours of you acquiring physical possession of the Products.
• We regret that we are unable to refund or exchange products (excluding those which are found to be faulty) which were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your credit card or original method of payment.

CHANGING AN ORDER

Unfortunately, it is not possible to amend an order once it has been placed. If you’d like to add products to your order, please place a new order for these items.